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Terms and Conditions Pricing We always try to make sure that the prices on KP Automotive.co.uk are accurate and up to date but errors may occur. If we discover an error in pricing of the products in your order we will contact you as soon as possible using the contact details you supply us with. We will let you know the correct price and give you the option to either carryon with your order or cancel it. If your order is cancelled you will be refunded in full. Availability KP Automotive aims to carry the majority of the items listed on the web site, however due to the extensive range of the products we sell including special order or car specific products some items may have become out of stock. In the event of any delay to your order we will contact you as soon as possible with an estimated delivery time.
KP Automotive has tried to make the descriptions (including all pictures) of the products as accurate as possible but we are unable to take responsibility for any mistakes or inaccuracies. Payment We accept payment from the following UK credit/debit cards: MasterCard, Visa, Switch, Solo, Delta, Electron and Maestro as well as PayPal (www.paypal.co.uk). We also accept payment by cash, cheque or postal order. If sending cash through the post we strongly recommend using Royal Mail Special Delivery. Delivery
Your
order will dispatched within two working days of us receiving your
payment. If paying by cheque we will wait till the cheque has cleared.
If the item is not in stock or there is a delay you will be emailed
straight away.
We use Royal Mail or other couriers depending on weight of item.
Whilst most orders are delivered within 3-5 days from dispatch, please allow 14 days for delivery.
If you have placed a recent order that has not been received more that 14 days ago please contact us as we will track it down.
Postage
stated is for delivery to the UK. If you are outside the UK please
contact us and we will let you know the cost of postage to your country.
Returns
We
hope that you will be happy with your purchase. However if you need to
return an item please email us within 7 days of receipt so we can send
you a returns form. Not all products should be returned to us
directly, so it is also important you check the returns form for the
correct address to send your return to. Please note that Items returned
may be subject to a restocking charge.
If you wish to return an
item, it must be complete, unopened and unused. Items may be returned
at customers own cost and a refund for the items returned will be given
by the appropriate payment method, whether directly back to a card, or
via the Paypal payment system. The cost of postage cannot be refunded.
Special
order items are custom made to your specification and for this reason
are exempt from the 7 day cancellation period. We regret that we will
not be able to accept these goods back for credit or exchange.
Damaged
items: if you take delivery of a package and the contents have been
damaged in transit, you can return the item to us within seven days of
receipt for exchange.
Defective items: you have the right to
return a faulty item within a reasonable period of time. Please keep
all the warranty information that accompanies your item, as this will
be needed should there be a fault. In the unlikely event that you have
a faulty item, you may find it quicker and easier to contact the
manufacturer directly so that they can rectify the problem for you.
Please read the instructions, manuals and other user documentation that
comes with your Products carefully. KP Automotive is not involved in
the manufacture of Products. You are urged to use all Products safely
and in accordance with the manufacturer's guidelines.
In all
cases, please email customerservices@kpautomotive.co.uk quoting your
order number, name, address, product details and the reason for return.
We will then advise on how to proceed with the return. This must be
done within seven days of receipt.
Privacy Policy
KP Automotive makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you create an account with us we may ask you for certain information - for example your name, phone number, postal address, email address, contact details. We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to process your order and communicate with you subsequently. By making an order and submitting your data you agree to this use. We will not sell any information collected about you to a third party. Copyright All content included on the web site is the property of KP Automotive and is protected by United Kingdom and international copyright laws. You may not extract and/or re-utilise parts of the contents of this web site without our written consent.
Contact us You can contact KP Automotive by email (customerservices@kpautomotive.co.uk) or write to us at: 263 Cheriton road, folkestone, Kent, CT19 4AZ. We are always happy to answer your questions as well as hear about your comments regarding our products, service and website. Please note: Our web site contains links to other web sites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. |
